Replying to @⁨return2ozma@lemmy.world⁩

If Streamers were smart, they’d lock pricing and change it for new signups.

Their problem is numbers retention. People would hesitate to cancel if their $8 plan would have to be 15/month or more to restart.

Moving everyone up, just pushes people to cancel, and they’ll be even more unlikely to come back if prices keep going up

en

Replying to @⁨dudeface@lemmy.world⁩

The cost in electronic services is in acquisition; the nominal cost to deliver services to a paying subscriber is lower than acquiring a new one.

Yes you would flatten your margin with existing customers by not hiking their rates (or not as much) but pretending there won’t be defection assumes near monopoly–which the US has permitted largely for the last 4 decades.

Cell phone companies made it super easy to leave by only offering good discounts to new customers.

Replying to @⁨dudeface@lemmy.world⁩

Jesus…

This is a couple years old but:

Shares of Netflix closed down more than 35% Wednesday after the streamer reported earnings Tuesday evening that showed it lost subscribers for the first time in more than 10 years.

cnbc.com/…/netflix-plunges-trading-subscriber-los…

The product is the stock price.

Amount of subscribers effects stock price.

They raise price as a reaction to not meeting aubscriber goals.

Which is a short term fix that needs to be done over and over again.

Replying to @⁨givesomefucks@lemmy.world⁩

It’s not like they don’t know what they’re doing. They studied all kinds of business strategies diurig their “International business studies” or whatever the fuck they did. The C-suite simply doesn’t care about long term retention, they want their bonuses for this year and the next. They know perfectly well they will be replaced in a few years time anyway, whether it’s because profits are not increasing as much as the shareholders want or whether the profits have gone up because of price raises, but down again because customers left.

But in the second scenario they will get a whole lot more bonuses than in the first. So this is what consumers get: enshittification.