Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs
Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
Meh. My pc is already set up in the living room hooked up to the TV. I don’t need an overpriced and underpowered computer. Actually, 90% of my gaming is on the Steam Deck these days. I am interested in the Frame, though.
More than $1000 for a console is absurd, but, my gaming PC plus Steam Link is free and looks great on my 75 inch TV. I don’t have to worry about “backwards compatibility” either because basically my entire library of games is playable.
But that’s the neat thing, you aren’t locked into just steam as your only store. You can use other stores, I recommend GoG for downloadable, DRM free, offline installers
Though now it’s sort of vendor locked in to AMD and Intel (plus whatever those few Chinese clones were) and a very specific combination of software components on Linux (or just Windows), with janky emulation and translation for everything else, but that’s a separate issue.
You’re expecting the average Sony fan to know about GOG? That’s kinda cute. Steam subscribers don’t care about GOG, if they even know about its existence.
But Valve’s hardware still have no physical media, and their digital model is still what’s inspiring Sony. How about being consistent and rewarding neither?
I think you’re conflating a locked down system with an open one with one and the things that can and can’t be done on each.
Console: locked down operating system and hardware with 1 store from the manufacturer incompatible with each other if from other companies and often not backward compatible
Computer: multiple stores with choice being given to operating system and hardware where great strides have been made to further open compatibility for software no matter what operating system and backwards compatibility that goes back nearly half a century.
Like I said though, GoG has downloadable, DRM free, offline installers. Download the installer yourself and make physical media. Mine physically exists in my NAS on the platters of my hard drives. I’ll still buy from Valve just to reward them for helping the compatibility side enabling many of us to move off closed source Windows. Each has their place and we can move on from the stupid ass tribalism a la the console wars. There’s no need to shit where we eat and buddy, eating is good on the pc gaming side on the software side minus the AI RAM winter.
Then you don’t care about the Sony dropping physical media thing, since you’re willing to give Valve a free pass despite literally paving the road Sony is going down on.
I’d expect people boycotting Sony over their decision to be better informed than that, and stay clear of Valve’s dystopia, right? Right?
EDIT: also since you said consoles are locked down to 1 store yourself, I want you to make a guess how many PlayStation users are going to figure out that they can go buy their stuff from GOG on hardware literally branded after Steam, where as I established, its subscribers don’t give a shit about other stores, much less GOG.
Dystopia? Brother, you need to understand that games were locked down to windows for the longest time. If you don’t remember the shit show that was windows 8 and Microsoft shutting down games for windows live, then you don’t understand how bleak the outlook was for PC gaming at that time. Valve has nearly single handily moved compatibility to other operating systems for nearly all games all the while keeping everyone’s library available for nearly a quarter century. When Valve does shady shit, we’ll call them out for it, but I’m not about to stop supporting them when they’re making using a real alternative for a better OS a reality.
Not to mention the sales making PC gaming much more affordable than console gaming.
I wouldn’t care if Sony dropped digital if there was another source to get games other than the official Sony PlayStation store, but since there is no alternative, it is bullshit. The loss of physical isn’t the real fight here though, it’s open competition. Why else do you think Google and Apple are fighting tooth and nail to keep other stores off their mobile phone platforms?
How will they learn about alternative stores? Like this.
If you don’t remember the shit show that was windows 8
I’ve used windows 8.1 and 8 itself briefly. All applications from previous eras of windows worked. I’ve no idea what you’re on about now.
When Valve does shady shit, we’ll call them out for it
Oh really? You’re not calling them out for the shady shit that I’m literally dangling right in front of you. All I’ve seen you do is credit other people’s work to them and shift the topic away from the fact Sony is copying their homework from them. And you keep doing that.
The loss of physical isn’t the real fight here though, it’s open competition.
The loss of physical is the loss of another venue for ownership, including the ability to resell or give away your copies - something not even GOG lets you do. Oh, and also it’s something Sony themselves made an entire ad around…
The whole reason why SteamOS exists is because Microsoft introduced the Windows store with 8. It looked like at the time Microsoft was going to push that all software for the windows platform was going to have to go through their store.
credit other people’s work to them
Things like Proton, Fex, and SteamOS?
shift the topic away
I really don’t think you understand why people like Valve. I’ve explained it above, go back a reread my comments on gamers getting a real choice on running an operating system of their choosing.
loss of another venue for ownership
Again, reread my comment where I call it bullshit. It wouldn’t be a problem if there was another store from which to buy from.
something not even GOG lets you do
Well, no. GoG isn’t going to actively promote piracy. It isn’t going to stop them from telling you exactly what I told you to do though. Whatever you do with your copy is totally up to you.
The whole reason why SteamOS exists is because Microsoft introduced the Windows store with 8.
Ah yes. People panicked that Microsoft was going to somehow self-mutilate the ecosystem they have built, and Valve decided to opportunistically jump on the bandwagon and sell a “cure” to a non-existent problem, by porting their DRM to Linux, and wooed the world by… forking existing Linux distros with their DRM set to autoboot on big picture, and Wine? Damn, I’m impressed. /s
I really don’t think you understand why people like Valve.
Rather there’s nothing reasonable about liking them in the first place. American corporation paying taxes to the current regime, founded by an ex-Microsoft employee turned billionaire and owner of multiple yachts. Developed its own DRM, then found ways to monetize and enshittify it to make even more off PNGs and chat emojis. Singlehandedly killed used copies for PC games way before it crossed Sony’s mind. A loot box pioneer. Also popularized the toxic F2P model from mobile to the PC world with TF2. Attempted to make paid mods with a hefty cut going to themselves. Didn’t offer refunds for well over a decade until Australia forced them to legally - and yet their refund system remains subpar. I could go on…
gamers getting a real choice on running an operating system of their choosing.
Yes you keep shifting the topic. I’m talking about game ownership and physical copies, here you are talking about operating systems. I can run a fully libre system running GNU/Hurd and play GOG games all I want, it doesn’t change the fact Valve made it so I don’t own my digital PC games any more than Sony wants you to own them - they made it so GOG is unironically a store whose entire selling point is “we let you download offline installers for the few games we sell” which is IMHO dystopian - so why are we still rewarding them? Is it the shinies?
Here just to point out you’re missing the huge amount of work Valve puts on Linux and open source. Go look at lwn and phoronix if you want. They could just make all a binary blob and force you to run SteamOS but instead they contribute upstream. “forking existing Linux distros with their DRM set to autoboot on big picture, and Wine? Damn, I’m impressed. /s” is unbelievably ignorant or dishonest.
Embrace, extend, extinguish. But I guess since Valve is doing it and not Microsoft, I’m the one called ignorant or dishonest for calling it what it is. For every minor contribution to Linux they made, they made multiples of regressions to the entirety of the PC platform and games sphere. Keep sweeping everything under the rug to convince yourself your favorite American corpo is the savior - not all the volunteers that made the hard work Valve latched on for free.
Tbh, after the power went out and I tried playing games on my steam deck only to find they wouldn’t launch because… not even sure if it was DRM or because it’s set up to need to download shit from the internet. And last week I brought my steam deck to play while my daughter had a thing going on and same shit, even though I remembered to put it in offline mode before leaving. And on a flight, I had installed a game specifically to play, but it needed to download more content or some shit and wouldn’t run.
While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights. I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I’ve bought and paid for, regardless of what Valve decides.
Also this renews my desire to skip any game with deneuvo, as that also requires an internet connection to validate.
It’s just a repeat of one of my earlier pirating vs using a legit copy experiences. Took weeks to get into some software at work that the company paid good money for. Then, when I wanted to use it for a personal project, I had the pirated copy running the same day the download finished. DRM fucks legit customers more than pirates.
I’ve been doing the gog habit for years. It’s definitely worth it. My gog library is actually bigger than my steam library now.
And if you log into gog with heroic launcher, you can also use proton to run games on Linux very easily. It’s all point and click. There’s no reason to use steam except for the fact that some games only release on steam, but somehow exclusives are fine when valve does it (according to many PC gamers).
while. i agree that steam isnt good its still the best digital store out there besides gog.
also its hardware doesnt force u to buy games over there and thats a major selling point imo.
While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights.
that’s likely not steam’s fault. were these issues with triple a games, and big studios?
I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I’ve bought and paid for, regardless of what Valve decides.
the games that didn’t work offline likely aren’t available on gog
Hollow Knight (both orig and SS) and Gravity Circuit, though Gravity Circuit did end up working the 2nd time while both HK games failed to launch without error message. I see each of those games on gog.
All of those companies are trying to fuck us over. Purchasing from any of them right now is expressing consent.
If you want things to change show some self control or go to piracy if you really can’t.
The only company (with two exceptions) that I actually paid for games is GOG. Exactly because they don’t include DRM and also provide offline version of their games.
I used to game a lot & had to quit due to the expense. But was a long-time PC gamer. (Gen X, started when I was 10 and we got our first PC.) It’s definitely possible to quit, but most won’t do so unless age or economic constraints force them to.
Speaking of economic constraints, we might soon see ourselves not being able to afford it. Not just because of the AI data centers but also geopolitical changes that are happening now.
Console people are never going to quit if they haven’t already done so. Can’t expect much from people who willingly sign up to buy +$80 games that never go on sale, and which you never own and can never play without an internet connection, and are filled with micro transactions. The most insane have built an identity around a computer box that exploits them, and defend it vehemently against all the other fans whose only difference is being exploited by a different company playing on a very slightly different box. All to play slightly updated versions of the exact same IP of the same exact characters every few years to milk some more money from the suckers who eat it all up.
I finally broke down and bought a second hand PS5 last summer. My gaming rig was showing its age and I wanted to play Clair Obscur with decent graphics. I had been saving for a bit because I also wanted to play Spooder-Man 2 and Astro.
I made sure to buy the drive separately so that I could also play what limited Blu-rays I own.
Now I’m pissed they got my money for the games and drive add-on.
What’s with the “so I can play movies I own” bit? I replaced blu-rays with movies because I tried to play a DVD in the ps5 and had to switch over to the PS3 because it just wouldn’t play on the PS5. And when I tried to search about it, the results were all fucking useless talking about region locks and shit when all of the items involved were purchased in the same region.
Anyways, the question I’m asking is if you can point me to more information about how the PS5 handles (or doesn’t) movies, the rest of this comment devolved into a rant.
Part of the reasoning when I bought mine was that I wasn’t sure how much longer I could rely on my PS3 to be my bluray player, so this is extra fucking annoying. I do have an external writer that I use with my PC though haven’t tried playing anything through that or hooking it up to my PS5, is that a valid workaround or does it have to be a sony external drive, or even a PS5 specific one?
Bonus PS5 shittiness: I bought a 3rd party guitar controller because I wasn’t sure if my inability to play as well as I used to was me, the system (on my ps3), or the controller I was using. Seems to have been all of the above, aa my skills aren’t at their peak anymore but I’ve been able to do much better after getting that new controller (and fixing it up because it sucked out of the box, eg the strummer would stick because the piece of plastic was too thick for the housing… So many fucking garbage products these days). Anyways, when I was at the “system” part of the equation, I decided to buy rock band 4 for the PS4 and just take my PS3 out of the equation entirely. And yeah, it runs great, but for some reason the PS5 (and only the PS5, PS3 and PC are fine with this) will lose the connection not between the dongle and the guitar, but between the dongle and PS5. The lights show the dongle sees it but it won’t work as a controller again until I unplug and replug the dongle. Wtf. Can’t tell if it’s a bug, Sony not playing nice with a 3rd party peripheral, or the shitty controller not quite following USB spec though in a way that the older implementations can handle but the PS5 can’t.
Also it will pair with my bone conducting headphones but refuses to treat them as an audio device. And I’m considering opening up the controllers I have to take the mics out because I don’t trust them (and wouldn’t want an open omnidirectional mic anyways even if I was playing multiplayer team games, which would suck because everyone else is using an open omnidirectional mic).
Glad to know there’s some like you.
Easier for me who doesn’t have that much attachment to it but I would still not buy even if I did have attachment to it.
I’m way more attached to sonic and do criticize all the modern sonic crap.
Especially Frontiers, there’s only 2 things sonic in that game: the name and the texture of the playable character.
Other than that, it’s NOT a Sonic game by any stretch of the imagination.
Even if it resembled sonic, why the hell did they want to make it as an open world? Don’t they know their strengths? What’s next, open world tetris?
Just don’t touch the good stuff and use your brains and millions of dollars to come up with something original, good, and not just a cash grab, will you, AAA studios? In the meantime, indies and retro ftw.
You haven’t paid for anything that they are taking away. They are taking away your ability to buy stuff in the future. But that doesn’t mean you get to harass their support people. Are you yelling at your car mechanic cause Elon said dumb stuff on the Internet? How does that help anyone?
So I guess the whole “we removed things from your console that you paid for because we lost a license” doesn’t count then.
If I buy a car from a dealership, and the dealership has my car towed after I’ve paid for it because Ford or whoever pulled a contract, you bet your ass I’m going to harass the dealership.
The last game I bought was Ghost of Yotei. And as much as I really like most of Sony’s exclusive(?) IPs, they saw my money for the last time on that purchase.
At this point, and with the ridiculous PC parts prices, I guess I’ll just have to enjoy what I can on my steam deck, on a TV when possible with a wireless controller.
I’m not tossing my PS5 out the window any time soon, but this is it for Sony in my life. I think I have another 6 months on my yearly PS+ subscription, so, guess I’ll probably play GTA6 a couple of years from now. Oh well, there’s always books, going out and Lemmy.
I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won’t give me his number and the rest of the management won’t either. Customer service is the only place people even have a chance to be heard, and that’s why they get mad. It’s a systemic problem and companies use cheap replaceable employees to defer it.
I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.
But also, are you just going to do nothing and let them steamroll you? They’re choosing to continue to work at that business, and are the only “frontline” that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.
I’m not encouraging violence or anything of course. But, by design, there’s nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.
If they didn’t want angry people calling, maybe they shouldn’t make terrible decisions?
You shouldn’t abuse or kill without need the enemy in war either. Doing so tends to be a war crime.
Yelling at and abusing people does not further your cause. I guess them going on a mental break, killing themselves or quitting does harm Sony, but the harm to them and society is much worse.
Right. Not heard. That’s why Sony put out this policy, because they can’t hear the complaints.
I’d say the complaints are working as intended.
Btw, I don’t have any sony products, so I can’t “stop” giving them money. But the idea that “stopping” further purchases is adequate remuneration for property theft is laughable.
I was trying to help someone I cared about get insurance denial information regarding cancer treatment. The insurance company (United lmao) personnel were the worst most inhumane human beings I’ve ever had the displeasure of speaking to. I’m nice and keep my voice calm. I used all the right words and requested things that were well within the rights of the person I was helping and the responsibilities of the people I was talking to. The number of times they just hung up, stated they had no record at all of any of my calls, told me what I was asking for didn’t exist, etc etc. I wrote letters, I sent emails, nothing. Eventually there was no need for treatment, exactly as the insurance company planed for. If every single person there woke up to the worst day of their lives for the rest of their lives it would not be enough to make up for what they did, and what they likely continue to do for a job. They are likely involved in more deaths than modern soldiers are.
All of that said, people really need to get a grip on threatening customer service reps. It’s not like Sony changed their policy retroactively or something. The whole industry has been operating this way for a while, often even the no disc thing. I would love to see all these people threatening others channel that energy into a boycott or something. I used to play the sims a lot. I already have the game but haven’t launched it since news of the EA buyout broke and I let them know why. People will scream at the reps and then never actually change their behavior. I know the people screaming are not a monolith, but either enough people care or enough people don’t. You being more threatening does nothing, especially if there’s no follow through.
I worked at a call center for xbox. Yelling definitely worked because we had a protocol to escalate angry customers to tier 2 and they usually get some freebies like a few months of xbox live, some games or a gift card. There was a thin line between yelling/bring angry and being rude. We had the option to disconnect the call of there were personal insults
The only other option is to quietly accept their changes and be ignored.
Or a third option: you know, just vote with your wallet. To follow on your analogy and borrow from a famous quote: “[War is] a strange game. The only winning move is not to play.”
But yeah, I know that gamers will never do that. So, the abuse will continue unabated, and corps will own them more and more.
That falls under being ignored. Most people will only realise it’s a big deal if enough noise is made about it. Sony would maybe lose 10% sales from people quietly quitting, but still profit from the decision long-term. Right now the news article was only written, and we’re only talking talking about it, because enough people made a fuss. That’s how protests work; they’re not convenient or polite.
This isn’t a war, the customer service people aren’t walking through your home grabbing your games to throw in a fire. Harassing them isn’t going to have any effect on the corporate direction. If you want to get the decisionmakers’ attention, stop buying their products. If you keep sending them money, you’re basically just paying for the privilege of screaming at some minimum wage workers.
You can’t ask for anything, or they could arbitrarily decide you broke the agreement. You can’t protest in any way, or they decide you broke the agreement.
Merely asking for what you’ve paid for to be returned to you is grounds for banning your profile now.
Them not adhering to their own policies is a different issue as their policies not being sensible. Attacking one using the other as reasoning is being unreasonable.
When did they do that? I guess you could ask for a partial refund if they weren’t advertised correctly. But that would not amount to much money after all.
Poor sony is fucking over its customers and now can’t stand when they push back? I’m sure it will go fine for them. After all, Nintendo’s been doing the same for years and look where they are.
Gamers* are crybabies who will never seriously boycott a company because god forbid they skip the latest release of the game they follow. The gaming hellscape we have right now is 100% on the gamers because if they started boycotting when shit started to happen, we wouldn’t be here now. But alas, I suppose it’s just too complicated to ask these people to vote with their wallet for once.
Oh well, enjoy the future you are creating.
*Disclaimer: I understand that not all the people who play are like this, but I also understand that critical-thinking gamers are a small minority with barely any power even if they boycott. Sony knows this, and that’s the reason why it’s doing this; the userbase loss won’t be that big.
Which, again, they wouldn’t double down on said decisions if they didn’t know by heart that Gamers™ will be distracted by the next issue, or the new shiny as the commenter noted.
Gamers didn’t buy Concord or Marathon but Sony’s still doubling down on their liveservice emphasis. Companies don’t behave rationally. They’re run by personalities and cliques like any other organization.
Live services are all the rage because, well, you can see where I’m going now. One or two could flop, but maybe third time’s the charm and it generates all the profit. That’s the reason other companies - not just Sony - double down on live services despite these flops.
They’re actively screwing over the existing owners of their products. They have a right to be pissed if they bought hardware that is now less useful and worth less to them. Of course they should not give Sony any more money, but they are justified in being angry and letting Sony know it directly.
It affects the existing products by rendering them worthless if the customer were only buying physical games. Since Sony is making themselves a pariah, it also means you’ll likely not be able to sell the existing PS5 for as much money because demand will go down. I am just imagining a scenario where some kid finally is able to get a newer console only to find out that they won’t be able to get games for it moving forward because they don’t have a credit card, are not allowed unrestricted internet access, etc. Their system is now frozen in time as of next year, no more games, they just got fucked.
It affects the existing products by rendering them worthless if the customer were only buying physical games.
They already have the games they bought, so they aren’t worthless. They just don’t get to buy new ones on disc. Sony already has been selling digital for years.
Simply buy no more games. Everything you already have works the same as it did before.
I never understood this “sell a console later” concept, so I guess that is on me. But that also is not Sony’s problem. They are under no obligation to keep a console worth anything, and frankly their business model would suggest its in their best interest to make you buy the next model anyways.
I think everything you are describing is why they never should have bought a console in the first place: you don’t own the hardware. Sony already forces updates for new games and has the ability to kill the old games, whether you have the plastic disc or not. People never seemed to learn that this is normal for Sony. Don’t buy their products.
Right, but people are still buying consoles. “Simply buy no more games” is a kick in the face if you just saved up to buy a console. “you don’t own the hardware” that’s nonsense, it is the only thing in the console gaming equation that you do own. I still own all my consoles going back to the Atari 2600, I most certainly own them. The console maker just has far more ability to screw you over in the modern consoles. I don’t know why you think people cannot be rightfully angry about this bullshit.
You can still buy them online, so no difference really. Just not on disc, so nothing is stopping people from buying new ones.
“you don’t own the hardware” that’s nonsense, it is the only thing in the console gaming equation that you do own
Let me repeat: you do NOT own the hardware. I mean you own a piece of plastic. You can use it as a boat anchor anytime you want I guess. That’s it.
Sony has been forcing console upgrades since the ps3 when you buy a new disc. Sony has also revoked the ability to use discs they sold with the console, also during the ps3 era.
Given that none of this is new, they knew this going in on the ps5. They knew third party publishing on disc was not allowed. They willingly entered this eco system, so I really don’t understand the surprise at all.
By the way: Sony isn’t ending physical disc manufacture on new games until 2028. Older games, released prior to 2028 are allowed reprints even after that. This should give people time to decide if they want to continue down this road now.
It is the level of anger that throws me off. So fucking what? Sony is a shit company with a constant anti consumer history. Quit bitching about it and quit supporting it.
Your arguments are not unsound, but yelling at sony isn’t how they are going to fix it. Stop buying their products will. Most people aren’t going to care, they are used to downloading games and updates already. People who love merch buy the fan box sets. Sony knows people will still buy their products.
yelling at sony isn’t how they are going to fix it. Stop buying their products will.
I fail to see why we can’t and shouldn’t do both. I’m not personally going to harass them as I had already written them off, but voting with your wallet is not enough IMO. There needs to be public backlash to make sure that everyone knows that they suck and cannot be trusted. Many of their current customers weren’t even alive during some of Sony’s previous shitbag instances, I don’t expect them to know the history so let’s collectively make it known and tear their shit down. I want Sony as a company to know they are personally despised, not just see lower sales eventually. I want their employees to not want to admit who they work for because of how much they suck. Yes, I am very angry at them, and every other greedy shitty corp out there. Just passively walking away from them isn’t effective enough.
All this being said, we’re clearing just arguing past each other here and not going to change either other’s mind., so I’m going to call it quits. Have a good one.
I know you wanted to end, but I really wanted to say this:
Our energy would be better spent to try and get some legal rights for license purchases that replace a sale of a physical disc.
It seems to me the issue isn’t exclusive to Sony. It is a digital problem for all media types, games included. I would imagine you might agree with that.
Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.
This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”
Has Sony just dared it’s entire customer base to take a forced boycott.
The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can’t do it on their own.
I’m in! As long as I don’t have to get rid of my psx, PSP, ps2, ps3, and ps4. I promise not to give them another dime, or use any of their shitty online services… Though to be honest I started boycotting them about the time the first Destiny expansion was launched.
Japanese companies in particular are complete cocks when it comes to refunds. That’s why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it’s probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.
I mean, id ban you from my store on every platform if you do a chargeback. Do you now how rare that is? Do you know how expensive it is? Sure fuck sony but i get why they do it.
Most compamies in my country will also have beef with you over that and I’m european. It’s more american thing with chargebacks IIRC. Most of folk here simply contact customer service/support and talk things out, more often than not getting a refund.
I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.
And that’s why they employ the cheapest labor to deal with it, it’s just a front, they don’t give a shit. What can the support staff do? Not much, I’d wager, and I’d wager that that shit rightfully would piss some customers off.
Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn’t have a single leg left to stand on. Sony’s decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.
In other words: Get the fuck outta here with that.
IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.
Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That’s why I never played helldivers, actually.
That leaves only one available option for protest. I don’t think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where’s my popcorn…
Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.
That’s good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don’t have the media on your hard drive. That’s why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.
Sony is making it so easy for Xbox to take the crown again. I really hope Microsoft can follow through and don’t fuck it up, we need competition, not for Xbox to take themselves out of business and turn Playstation into a monopoly.
Long-term, yes, but you’re dealing with short term managers who DGAF about long-term issues, they’ll be long gone with their bonuses, leaving this shit for other people to resolve
I’d say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.
Simply not buying the game is never an option. May as well be trying to get smokers to boycott tobacco companies until they make their product cheaper. Good luck on holding out.
