posted in Technology

themachinestops@themachinestops@lemmy.dbzer0.com

Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

www.ign.com/articles/sony-rolls-out-new-customer-harassment-policy-after-physical-disc-controversy-sparks-backlash
Sv443@Sv443@sh.itjust.works

Replying to @⁨Gladaed@feddit.org⁩

I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won’t give me his number and the rest of the management won’t either. Customer service is the only place people even have a chance to be heard, and that’s why they get mad. It’s a systemic problem and companies use cheap replaceable employees to defer it.

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