I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.
And that’s why they employ the cheapest labor to deal with it, it’s just a front, they don’t give a shit. What can the support staff do? Not much, I’d wager, and I’d wager that that shit rightfully would piss some customers off.
They’re literally employed as an abuse filter.
AI chat assistant incoming in 3…2…1…