Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

www.ign.com/articles/sony-rolls-out-new-customer-harassment-policy-after-physical-disc-controversy-sparks-backlash

That’s just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?

I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.

But also, are you just going to do nothing and let them steamroll you? They’re choosing to continue to work at that business, and are the only “frontline” that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.

I’m not encouraging violence or anything of course. But, by design, there’s nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.

If they didn’t want angry people calling, maybe they shouldn’t make terrible decisions?

Screaming at a minimum wage call center employee doesn’t actually do anything but make their day worse.

When you shoot the soldier who’s marching through your home you’re depleting the enemy army of people.