Having done customer service and tech support before, I doubt rhey were overwhelmed in any sense that caused them to do a refund/replace they wouldn’t’ve otherwise. That’s not how that works. Their rules don’t change based on call volume.

Well it was instantly in the sense of immediately picking up, putting me on hold for 2 minutes, getting some info, putting me on hold again for 2 minutes, asking what issue was, waiting 2 minutes, heard them put me on hold briefly again, then about 5 minutes of apologizing while saying it will be refunded and replacement shipped. I could hear a call center like atmosphere in the background with quite a few people talking so I’m guessing it was all hands on deck.

Next time this happens I’m going to call a few places and see about getting some free shit. Screw these companies, I paid enough with my time and their stupid bot answering system.

Or just maybe the queue goes faster when the system can’t just stall everyone in limbo, having long"conversations" with chat boys that won’t get them anywhere and eventually quitting in frustration. If they all go directly to a person, the simplicity of the problems and solutions becomes evident and they’re quickly resolved.

chat boys made me laugh. An alternate tech support tree where the trainees only purpose is to stall you until the chat men come and fix it.