posted in Technology
Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings
www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.htmlemoji1
Replying to @BillionaireStew@lemmy.world
I think this weird anti-self-checkout crowd is just young people who don’t remember the times before self-checkouts. Even if every checkout was manned it was still completely normal to wait upwards of ten minutes, even when it wasn’t that busy. I remember my Mum excitedly running to a checkout because there was only one person queueing there. Nowadays I totally expect there to be no queue at all and I feel hard done by if I have to queue for more than one minute.
Replying to @twinnie@feddit.uk
Um, no. There are many other categories of people who have issues with self-checkouts. Like anyone who’s legally or by the store’s rules due a discount or tax waiver (people with Indigenous status aren’t required to pay sales taxes in some jurisdictions, for instance), since the software often fails to account for these. Anyone paying cash. Anyone who knows anything at all about UI design or has wrestled with a self-checkout that just doesn’t function properly.
I’ll wait in line rather than deal with a machine that’s broken by design, thanks. Fortunately, the stores around here mostly have reasonable staffing practices, so the wait isn’t long unless some idiot tries to price-match against a flyer or something else weird and unusual.
Replying to @nyan@lemmy.cafe
Weird brag to admit you can’t figure out the self-checkout and Fisher Price level UI that audibly shouts at you what to do next.
Replying to @wesker@lemmy.sdf.org
You mean you’ve never run into one that’s got buggy software or non-obvious broken hardware? Lucky.
Replying to @nyan@lemmy.cafe
My only complaint were the ones I experienced in Japanese konbini, which has you scan your purchases, but you had to wait until after payment to bag them. Once this really patient, wonderful local couple showed me what I was doing wrong, it was okay. But still an unfortunate hiccup in their process.
Replying to @wesker@lemmy.sdf.org
The worst one I’ve run into appeared to be cobbled together from two different systems that barely talked to each other. At some point the main unit passed control to the other without any indication it was doing so, or that different instructions would be appearing on the smaller, monochrome screen that never showed up on the main one and had to be followed before following the next step on the main screen (no audio cues for anything on the secondary screen either, as far as I could tell, so anyone with vision issues was SOL). I don’t know what the hell the designer of this monstrosity was thinking, and I don’t care to know, but my cat could have done better. It wasn’t impossible to figure out, but it required time and brain cells that I wouldn’t have needed at a manned checkout. (Name of the store withheld to protect the guilty, but it was a major North American chain.)