Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

“things have gotten so bad that it has made many people need to steal, so we can’t keep self checkouts open”

There’s a Walmart near me that I just never bother going to because like 80% of the non-grocery items are locked behind plexiglass. There are 4 self-checkouts and 2 employees assigned to just stand there watching people to make sure they don’t shoplift. They’ve made shopping so hostile that it barely makes sense for it to be a department store at all. Might as well just go back to the old model of telling the employee what you want and then they go get it for you.

Which is basically what they are doing with grocery pickup.