posted in Technology
Google breaks promise to provide 10 years of updates to Chromebooks
www.osnews.com/story/146052/google-breaks-promise-to-provide-10-years-of-updates-to-chromebooks/pikachusurprised3🤯4bc_astonished2
Replying to @nahostdeutschland@feddit.org
How is that a promise? It’s a contract that they entered with everyone buying a Chromebook. Seems to me that breaking that would be a beach of contract, and I’d say it’s probably false advertising if they continue to sell Chromebooks with “10 years of updates”
Replying to @borth@sh.itjust.works
you are correct, if they sold them with a paper saying there will be 10 years of updates they are required to provide 10 years of updates. If not then they could be taken to court for either fraud or false advertising. Which they would likely not show up to cause that’s usually their go to.
Replying to @Pika@sh.itjust.works
Companies update their agreements all the time, and we agree to them all the time, without ever reading them. When it comes to hardware, there are basically no consumer protections and companies can even legally hold your hardware hostage.
Replying to @schipelblorp@sh.itjust.works
Your jurisdiction may vary
You might be more protected in theory than you are in practice.
Whom I had in mind was actually a Noreweigan company, FutureHome, who ransomwared their own cameras.
consumerrights.wiki/…/Futurehome_Smarthub_mandato…
This issue drew attention to consumer protection laws. Norway is not a member of the European Union, but it is part of the European Economic Area (EEA), which means EU consumer-protection directives (such as those barring unfair commercial practices) are incorporated into Norwegian law. Observers noted that retroactively charging a subscription for a product that was sold under a no-fee premise might violate these rules, though as of mid-2025 it remained unclear if any official action would be taken. Some users discussed the possibility of legal recourse or a class-action lawsuit in response to Futurehome’s move.
Replying to @schipelblorp@sh.itjust.works
Good reference! For the non EUropeans it’s worth mentioning that enforcement initially falls to the country itself, though subsequent appeals may be made to European courts. This depends on a ton of things.