Google breaks promise to provide 10 years of updates to Chromebooks

How is that a promise? It’s a contract that they entered with everyone buying a Chromebook. Seems to me that breaking that would be a beach of contract, and I’d say it’s probably false advertising if they continue to sell Chromebooks with “10 years of updates”

you are correct, if they sold them with a paper saying there will be 10 years of updates they are required to provide 10 years of updates. If not then they could be taken to court for either fraud or false advertising. Which they would likely not show up to cause that’s usually their go to.

Companies update their agreements all the time, and we agree to them all the time, without ever reading them. When it comes to hardware, there are basically no consumer protections and companies can even legally hold your hardware hostage.

Your jurisdiction may vary

You might be more protected in theory than you are in practice.

Whom I had in mind was actually a Noreweigan company, FutureHome, who ransomwared their own cameras.

consumerrights.wiki/…/Futurehome_Smarthub_mandato…

This issue drew attention to consumer protection laws. Norway is not a member of the European Union, but it is part of the European Economic Area (EEA), which means EU consumer-protection directives (such as those barring unfair commercial practices) are incorporated into Norwegian law. Observers noted that retroactively charging a subscription for a product that was sold under a no-fee premise might violate these rules, though as of mid-2025 it remained unclear if any official action would be taken. Some users discussed the possibility of legal recourse or a class-action lawsuit in response to Futurehome’s move.