Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”

The removed RAM was sent back to the customer with the laptop.

Original Source: reddit.com/…/best_buy_sold_me_a_64_gb_ram_laptop_…

_**Laptop specs(it supports 64 GB): psref.lenovo.com/product/legion_5_16irx9?tab=spec…

www.tomshardware.com/pc-components/ram/best-buy-repairs-customers-gaming-laptop-by-simply-removing-half-the-ram-claims-unit-in-question-only-accepts-32gb-ram-of-ram-despite-selling-it-as-a-64gb-configuration

Did they turn around and sell it at 500% mark-up?

One stick of 32GB has been removed and sent back to client with unit.

No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty.

“Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.”

Best buy only kinda sold them it. It was sold by a 3rd party through them.

Get outta here with your “reading the article” and “common sense”.

I mean, personally I say if you’re allowing people to sell under your name, you are ultimately responsible for what’s being sold and should take care of the customer, then go after the people who sold under your name.

So get out of here with your “defending large companies even a tiny bit”