posted in Technology
Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introduced
cross-posted from: https://piefed.world/c/tech/p/1436792/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-her-reach-a-human-i
www.cbc.ca/lite/story/9.7364543Replying to @beep@piefed.world
One Canadian lost 18 years of data on Facebook after posting photos from a family trip, and had a second account banned when she tried to return. Others lost accounts vital to advertising their businesses.
If you’re putting all your eggs into one basket that’s owned by someone else, you deserve everything coming to you. People who use Facebook as their only internet presence for their business are fucking idiots.
Replying to @Almacca@aussie.zone
Too many businesses are forgoing the (fairly trivial) cost of a domain and website and setting up Facebook instead.
One bad decision and you’ve lost the customer facing presence.
Replying to @CompactFlax@discuss.tchncs.de
Yeah, I’m sorry, but this is on the business. There are business-class services where you will pay to have someone available to talk to you and deal with your data integrity. Facebook is not that.
And this isn’t a “hate on Facebook” comment, either. I’d say exactly the same thing if someone set up a business on lemmy.today and then was outraged that the server had data loss and that the server admin wasn’t providing personalized human tech support. It’s not that lemmy.today is a bad service when used for its intended purpose, but that it’d be an extremely bad decision to make it your business’s identity.
If someone has irreplaceable photos (or any other data) that they absolutely cannot lose, sticking their sole copy on some free online service is a really bad decision.
EDIT: Actually, that is kind of a neat advantage of the Fediverse that I’d never really thought about. If there were enough demand, I’m sure that you could get a Threadiverse instance with that level of service for you. I know that there are at least two providers that I’ve seen that provide managed instance service, and while I don’t know what-all they include, and it’s probably not the most-extensive level of support, I bet at least backups are in there.
searches
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With Lemmy, you can easily host your own server, and all these servers are federated, and connected to the same universe, called the Fediverse.
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You’re not gonna get much human time for $4/mo, but they do apparently offer custom packages, and I’d imagine that one could probably arrange for a higher level of service if one wanted.
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