posted in Technology

themachinestops@themachinestops@lemmy.dbzer0.com
edited

Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”

The removed RAM was sent back to the customer with the laptop.

Original Source: reddit.com/…/best_buy_sold_me_a_64_gb_ram_laptop_…

_**Laptop specs(it supports 64 GB): psref.lenovo.com/product/legion_5_16irx9?tab=spec…

www.tomshardware.com/pc-components/ram/best-buy-repairs-customers-gaming-laptop-by-simply-removing-half-the-ram-claims-unit-in-question-only-accepts-32gb-ram-of-ram-despite-selling-it-as-a-64gb-configuration
Lenovo Legion Pro 5Tom's HardwareBest Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configurationA third-party seller may be to blame
rockSlayer@rockSlayer@lemmy.blahaj.zone

Replying to an earlier post

Other folks have already corrected the record here, so I just wanted to say that if the RAM had been stolen and sold it would be a far higher profit margin. The employee would have probably taken at most 1 hour to realize the opportunity. The current maximum wage for an advanced tech (probably the role that did this “work”) is $21.90/hr so let’s say the labor cost of this heist is $20. Open box on eBay is $400 for a profit of 1900%

en