posted in Technology
Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introduced
cross-posted from: https://piefed.world/c/tech/p/1436792/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-her-reach-a-human-i
www.cbc.ca/lite/story/9.7364543Replying to @beep@piefed.world
One Canadian lost 18 years of data on Facebook after posting photos from a family trip, and had a second account banned when she tried to return. Others lost accounts vital to advertising their businesses.
If you’re putting all your eggs into one basket that’s owned by someone else, you deserve everything coming to you. People who use Facebook as their only internet presence for their business are fucking idiots.
Replying to @Almacca@aussie.zone
Too many businesses are forgoing the (fairly trivial) cost of a domain and website and setting up Facebook instead.
One bad decision and you’ve lost the customer facing presence.
Replying to @CompactFlax@discuss.tchncs.de
It's hard to even call what Facebook provides "facing", for anyone without an account.
They've made even viewing pages while logged out so infuriating-bordering-on-impossible these days that if I encounter a business with Facebook as their only online presence, I just move on down the list.
It's a bit of a "shut up and take my money" situation, really.
Replying to @qupada@fedia.io
I think it’s literally impossible in general, unless there’s some trick I don’t know. It always asks me for a login and won’t show me shit without it.
I just take my business elsewhere. Can’t be arsed with that.