posted in Asklemmy
What is something that an industry or many companies do that is counterproductive to their target audience?
For example, hearing aid / hearing loss companies call patients. It’s counterproductive because the patients are the ones who have trouble hearing.
Replying to @4TBHMeCCL@suppo.fi
the insurance industry – especially health insurance – has got to be the biggest and most glaring example of this.
Replying to @eldavi@lemmy.ml
Only if you assume their “target audience” is the policyholders.
When you realise their target audience is their shareholders, you see that everything they do is directly for them.
Replying to @Brad@beehaw.org
This applies to almost every industry nowadays…