posted in Technology
Thanks FedEx, This is Why we Keep Getting Phished
From 2024, but funny to read…
www.troyhunt.com/thanks-fedex-this-is-why-we-keep-getting-phished/What makes this situation so ridiculous is that while we’re all watching for scammers attempting to imitate legitimate organisations, FedEx is out there imitating scammers!
Replying to @lemmydividebyzero@reddthat.com
You keep getting phished by links with bpoint.com.au as the domain claiming to be FedEx?
Replying to @hemmes@lemmy.world
Just to clarify, basically every single part of this comment is wrong.
Replying to @daychilde@lemmy.world
Yeah, I read the article. I get that it’s legit, but at that point the process is so defunct, I wouldn’t even work with a text at all. Just call FedEx directly with your tracking.
Shame on FedEx though. Obviously an atypical case, with an out-of-country delivery, etc. I try to avoid that as much as possible; it’s always a problem in my experience.
Replying to @hemmes@lemmy.world
Yeah, I read the article.
HOW DARE YOU THIS IS THE INTERNET WE DO NOT DO THAT HERE
:)
Just call FedEx directly with your tracking.
But you saw how useless that was in this case - any company like Google or whatever that does not feel a need to have public-facing customer support. heh
atypical case,
Compared to many companies you might do business with, but certianly not all - as I alluded to just now with companies like Google or FedEx… heh.
I think that’s the worst part about a lot of these new companies - they make it so hard to get support, so when there’s a problem, you’re just… screwed.
Replying to @daychilde@lemmy.world
Yeah 100%
Like they want nothing to do with you. You’d think the CEO would not want such a terrible user experience as seen in that article, but…
…something, something, enshittification.
Replying to @hemmes@lemmy.world
Strewth. I think the problem is int he case of FedEx, random home delivery people are not the source of their profit, so customer service is a “waste of money”. Similarly, with Google, we’re also not the profit for them, so similarly no reason to waste the money.
The irony is how difficult like Doordash/Uber etc are, even when we ARE the source of money. heh