posted in Technology

Pet owners say smart pet feeder outage led to furry ones going unfed

This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

arstechnica.com/gadgets/2026/08/pet-owners-say-smart-pet-feeder-outage-led-to-furry-ones-going-unfed/

Replying to an earlier post

These smart gadgets could be good but they are so terrible. I bought a discount smart LED bulb. I was like let’s try it out, it can’t be that bad. Then I realized why was it discounted:

The lightbulb does not work without being connected to the internet, it just flashes in the most annoying way.

Nowhere on its box it was written, hey you have to connect this lightbulb 24/7 to the internet. Just some nice things, like you can dim it and change the colors. Not to mention these shady apps selling your data, asking access for your contacts, pictures and files.

They far overdid the opportunistic predation in many ways.

I can easily imagine a nightmare, where everything people own, get locked down this way. The world is going into that direction.

Replying to @⁨Taleya@aussie.zone⁩

I guarantee you the microcontroller that handles the wifi is 10x more powerful than what would be required to just run an offline schedule. There’s no processing involved… It’s not like this is using a camera + AI to see if your cat is too fat.

Edit: I just looked up this model and its actual features… it’s not that far off, since it seems to run image recognition to tell when the cat is eating. If they’re streaming video back to the cloud for processing, that sounds even worse than what I was expecting. It would be entirely possible to run a small image recognition model locally in a product like this.

There are much simpler solutions like the ones that detect a chip in the pets collar (or the embedded id chip most pets have)