I do believe in making things easier to use for people.

But also:

There comes a point where you're just dealing with people who refuse to learn and are like "make thing work don't make me think too hard."

"On two occasions I have been asked, – "Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" ... I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question" — Charles Babbage

(And people who use computers have not changed)