posted in Technology

themachinestops@themachinestops@lemmy.dbzer0.com
edited

Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”

The removed RAM was sent back to the customer with the laptop.

Original Source: reddit.com/…/best_buy_sold_me_a_64_gb_ram_laptop_…

_**Laptop specs(it supports 64 GB): psref.lenovo.com/product/legion_5_16irx9?tab=spec…

www.tomshardware.com/pc-components/ram/best-buy-repairs-customers-gaming-laptop-by-simply-removing-half-the-ram-claims-unit-in-question-only-accepts-32gb-ram-of-ram-despite-selling-it-as-a-64gb-configuration
Lenovo Legion Pro 5Tom's HardwareBest Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configurationA third-party seller may be to blame
Em Adespoton@adespoton@lemmy.ca

Replying to an earlier post

I’ve attempted to shop at Best Buy over the past 30 years or so.

The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”

I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.

In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.

BassTurd@BassTurd@lemmy.world

Replying to an earlier post

I worked in GS for a couple years about 12 years ago. I worked with a couple really smart dudes, at least 5 of which have gone on to have successful profession IT careers. One of them is the smartest computer guy I’ve met and was a prodigy in his teens.

However, I also worked with some of the dumbest people I ever met. I had one coworker that was sending in a new laptop a customer brought back because the touch pad was bubbling up. As I was packing it up to ship and saw the paper work, I opened to look and it was the plastic sheet that wasn’t removed. That may have been the worst case, but there were plenty of other bad ones.

I do think the the OG version of GS before best buy acquired the was legit, but as businesses do, it enshitified, which when you’re paying youths less than $10/hr, you can expect shit service.

In my case, I didn’t suck and it was a good entry for me to really get to understand computers and I learned more about actually working on and fixing computer there than I ever did in college. I did put in the effort though where a lot of people are just passing through.

en