Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introduced

cross-posted from: https://piefed.world/c/tech/p/1436792/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-her-reach-a-human-i

www.cbc.ca/lite/story/9.7364543

One Canadian lost 18 years of data on Facebook after posting photos from a family trip, and had a second account banned when she tried to return. Others lost accounts vital to advertising their businesses.

If you’re putting all your eggs into one basket that’s owned by someone else, you deserve everything coming to you. People who use Facebook as their only internet presence for their business are fucking idiots.

Too many businesses are forgoing the (fairly trivial) cost of a domain and website and setting up Facebook instead.

One bad decision and you’ve lost the customer facing presence.

You don’t even have to make a bad decision. Just a completely innocuous one that gets flagged by shitty AI with no human review and no recourse.

Which seems to be the case in the op. I say it’s 100% on the people trusting Meta with any of their information, let alone anything essential and apparently not keeping backups. Baffling ineptitude on display there.

Remember when zuck called people willing to give Facebook their personal data, “dumb fucks”?