Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”

The removed RAM was sent back to the customer with the laptop.

Original Source: reddit.com/…/best_buy_sold_me_a_64_gb_ram_laptop_…

_**Laptop specs(it supports 64 GB): psref.lenovo.com/product/legion_5_16irx9?tab=spec…

www.tomshardware.com/pc-components/ram/best-buy-repairs-customers-gaming-laptop-by-simply-removing-half-the-ram-claims-unit-in-question-only-accepts-32gb-ram-of-ram-despite-selling-it-as-a-64gb-configuration

You’d have to be naive to… go to Best Buy, for repairs.

They handle the manufacturers warranty so what the fuck are we supposed to do?!

Do exactly as the warranty says, and take it where the warranty says, so you have recourse when stupid shit happens like them stealing your hardware, or not fixing it.

and, most importantly, ignore idiots on the internet. You paid for the warranty, use it. If the products shit, you’ll get your moneys worth out of it.

I know I did when I got a dell laptop, for years after i paid like 150 bucks a year for extended warranty… and I 100% know that dell lost massive amounts of money on that deal, considering how many times they had to send people to where I was located to fix the damn thing, not to mention the multiple just straight full up exchanges they did.

and none of that would have happened if I had been a gonk and taken a screw driver to it and fucked it up worse.

If you have an active warranty, use it for all its worth.

you have recourse when stupid shit happens like them stealing your hardware

Just as an aside, you didn’t directly say it but may have inadvertently implied it, but the post says BestBuy sent back the extra 32 GB they removed with the laptop. They didn’t steal it.