posted in Asklemmy
What is something that an industry or many companies do that is counterproductive to their target audience?
For example, hearing aid / hearing loss companies call patients. It’s counterproductive because the patients are the ones who have trouble hearing.
Replying to @4TBHMeCCL@suppo.fi
Software updates that serve no benefit to the end user and often breaks things that used to work. The updates also change where things are located all the time.
Outlook for example changed the location of the icon I click to quote someone. The quick email I wanted to send ended up being something I have to deal with later when I have time to hunt down one of my most commonly used outlook features.
Replying to @404found@lemmy.zip
Most of the time it’s just the software engineers of the company being forced to look productive so they have to move stuff around just for the sake of it so they don’t lose their job. It’s sad, even they realize that the new version is a step back, but the stakeholders can’t accept that and require something “fresh and exciting” all the time.
Replying to @yxc999@lemmy.ml
Makes sense. Gotta keep the bean counters happy.