What did the facial recognition do wrong though? The cops gave them a known fake ID and asked them does this look like anybody. Well, that fake ID did look like the innocent grandma in Tennessee. (Btw the surveillance footage of the actual suspect looked nothing like the fake ID or the innocent grandma.)
The FR service didn’t do anything wrong, the cops just took what was supposed to be an alert to a possible victim of identity theft, and turned it into a false arrest and kidnapping.
It’s like if you reported a crime and you tell the cops that the victims name is Jean Smith, and then they just go arrest her and throw her in jail for six months.